If you subscribed to Globe or other Telecommunication company's Internet connection products, you may be well aware of those painful days when your screen said the page cannot be displayed.
Have you ever been so pissed off while watching your favorite movie series and all of a sudden you lost connection to the Internet? Or maybe you can't wait to upload those cool selfies of yours on Facebook but you just can't do it? Or you're playing that online game of your life but you just had to stop? Oh no!!! It feels like it's the end of the world for you and you're too mad, your high blood pressure is skyrocketting. Well, you're not alone buddy. You're one of us who may have our own reasons why we act out when we can't connect to the world wide web.
Nowadays, many people treat internet with the same level of importance as electricity and water. It's now a way of life for most that they probably won't survive not being able to log on to Facebook, Twitter, Youtube, Google and many others.
That's life! Outages happen (and irritatingly often in my case.) Telecommunication companies in the Philippines still have a long way to go to catch up with the best providers of the world.
Enough of the nagging though, did you know that you can get a rebate from this internet outage? Well at least I do get from Globe. Not that this will relieve your irritation or make up for the inconvenience, but at the least, you are getting that hard-earned money that is righfully yours. Why should you pay when you did not use the service to begin with? Who pays for going through a misery?
Here are the simple steps you can take to get that precious rebate. We will focus on Globe on this post.
1. Call the technical support of Globe at 730-1000 and report the issue. This has to be documented at their end because the rebate will be based on when you called to tell them of the ongoing issue.
There are two types of outages that I know of according to the agents I talked to --- Globe declared and isolated case.
For Globe declared outage, I was told that their system automatically generates rebate from the time it starts to when it gets restored.
Well my best advice is that regardless if it is Globe declared or isolated case, whenever you experience loss of connection, go ahead and make that phone call to let them know. The least thing you want to find out is that they won't acknowledge the rebate request just because you did not report it and it was not documented. Imagine having to go through the hassle and still pay for it? Well not for me.
2. The technical support will try to troubleshoot the problem over the phone but if you run out of luck and nothing seems to work, they will schedule an onsite visit by a technician (who won't really come over to my place at least in my case because within 1-3 days the issue gets resolved and the technician will just call me up to confirm if it's up and running.)
Keep the job order number the agent will give you at the end of the call and this will serve as an open ticket for the ongoing issue.
3. Once the issue is resolved, Globe will close the job order or the ticket. You then have to call Globe again and speak to customer service department this time. Advise the agent that you are requesting for a rebate from the outage and provide your job order number. The rebate they will process will be based from the date and time you reported the issue or when the ticket was opened, to the time it was closed. You may also want to ask how much adjustment you can expect to reflect on your next billing statement.
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